Company Policy

Order Information
Huayi Isotopes Co. accepts orders and inquiries byPhone, fax & email
America & Australia :Phone: +1-416-298-3366 / Fax: +1-416-298-9366
Asia:Phone: +86-512-5249-1118 / Fax: +86-512-5245-1806
E-mail:sales@huayi-isotopes.com
Please do not hesitate to ask for samples, pricing information, stocking information, or packaging options.

Payment Terms
Net 30 days from invoice date with prior credit approval. Past due invoices would be subject to a 1.5% per month service charge; 18% per annum. We reserve the right to request payment in advance or COD terms on initial orders with HIC. We also accept the following credit cards:

Shipping Information
Shipments of non-hazardous materials will be sent via FedEx, UPS, DHL or the best method.Hazardous materials will be shipped by air freight, surface vessel or couriers where applicable.HIC reserves the right to change the method of transportation on initial orders, additional shipping charges may apply. Any damage to the package or product in transit is the buyer’s responsibility to adjust with the carrier for FOB shipment.
Return Policy
Returns may be made within 30 days of the prior approval of HIC. We reserve the right to impose restocking charges when a return is at the sole option of the buyer. The buyer is responsible for approving the quality and quantity of any product within the 30 day period stated above. If an error by HIC results in an incorrect or duplicate shipment, a replacement will be sent or appropriate credit allowed. We typically request return of the original product. Product returns must reference the original invoice number, Returned Materials Authorization (RMA) number and the date HIC authorized the return. Under no circumstances will credit or replacement be given for products withoutprior authorization by HIC.

Limited Warranty
We claim only that HIC products are as described upon shipment. HIC makes no other warranty, express or implied with respect to our products, including any warranty of merchantability or fitness for any particular purpose. HIC’s maximum liability for any reason shall be replacement of the product or refund of the purchase price.